How to recall a licence

If you have issued a license to a user and need to recall it ClickHSE allows you to do so, as long as the user hasn’t yet launched the course. a recalled license goes back into the course bank and can then be given to another member of staff in the future.

This features is actioned via the Admin dashboard

Once logged in as the administrator go to License Management > Review Licenses.

Find select the course you wish to recall any unused licenses from.

In the example below we have selected Asbestos Awareness Training

The ‘Unused’ button shows licenses that have been issued but have not yet been started and can be recalled.   

Click on the ‘Unused’ button.

A popup list will show you all users who have a license that is valid to be recalled.

1. Find the user and then click on the ‘Recall’ button. This recalls the license from the user and places it back into the course license bank.  

2. If you want to recall more than one licence select more than one, or the Select All option and this will recall all unused licences for that particular course title.

The required licenses are now revoked and sit back in the course bank to be issued to future users.

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